Privacy Policy

This Privacy Notice for mellow ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services').

Questions or concerns? Please contact us at privacy@mellowvoicejournal.com.

Summary of Key Points

• We process personal information based on how you use the app and your selected features.
• We may process sensitive information (including health-related context in journaling) where permitted by law.
• We use trusted third-party providers to deliver core functions.
• You have privacy rights depending on your region, including access, correction, deletion, and portability rights.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. What Legal Bases Do We Rely On?
4. When and With Whom Do We Share Information?
5. Do We Offer AI-Based Products?
6. How Long Do We Keep Information?
7. How Do We Keep Information Safe?
8. Do We Collect Information From Minors?
9. What Are Your Privacy Rights?
10. Controls for Do-Not-Track Features
11. US State-Specific Rights
12. Updates to this Notice
13. How to Contact Us
14. How to Review/Update/Delete Data

1. What Information Do We Collect?

Personal information you disclose to us: names, email addresses, contact/authentication data, and contact preferences.

Sensitive information: health data, where necessary with consent or as permitted by law.

Payment data: processed by Apple and RevenueCat. We do not directly store full payment card details.

Application data: microphone/reminders permissions (when granted), mobile device details, push notification preferences, usage diagnostics.

Automatically collected: log/usage data, device data, and technical diagnostics.

Other sources: may include public databases, partners, and other external sources for operational/marketing context.

2. How Do We Process Your Information?

• Deliver and operate requested services
• Support and user inquiries
• Administrative communications
• Security and fraud prevention
• Diagnostics and reliability improvements
• Reminder/notification preference management
• Legal compliance and data-rights handling
• Subscription integrity (including webhook validation and idempotency)
• Abuse prevention and backend rate limiting

3. What Legal Bases Do We Rely On?

For EU/UK users: consent, contract performance, legitimate interests, legal obligations, and vital interests.

For Canada: express/implied consent and lawful exceptions as permitted by applicable law.

4. When and With Whom Do We Share Your Personal Information?

We may share information with service providers and in business transfer scenarios (e.g., merger, financing, acquisition), as permitted by law.

5. Do We Offer Artificial Intelligence-Based Products?

Yes. AI features are provided via third-party AI service providers including Deepgram, Groq, and Inworld for speech-to-text, text generation, and text-to-speech.

6. How Long Do We Keep Your Information?

We keep information only as long as needed for stated purposes or legal obligations. When no longer needed, data is deleted or anonymised where feasible.

7. How Do We Keep Your Information Safe?

We implement reasonable technical and organisational safeguards, but no system can guarantee absolute security.

8. Do We Collect Information From Minors?

We do not knowingly collect from children under 18 (or equivalent local age threshold). Contact: data@mellowvoicejournal.com.

9. What Are Your Privacy Rights?

Depending on region, rights may include access, correction, deletion, restriction, portability, objection, and complaint rights with supervisory authorities.

To exercise rights: mellowvoicejournal.com/data-request or privacy@mellowvoicejournal.com.

10. Controls for Do-Not-Track Features

We do not currently respond to DNT signals due to lack of a consistent industry standard.

11. Do United States Residents Have Specific Privacy Rights?

Residents of covered US states may have additional rights under applicable state laws (access, correction, deletion, portability, opt-out, etc.).

Categories of Personal Information (last 12 months)

Category	Collected
A. Identifiers	YES
B. California Customer Records categories	YES
C. Protected classifications	YES
D. Commercial information	YES
E. Biometric information	NO
F. Internet/network activity	YES
G. Geolocation data	NO
H. Audio/electronic/sensory data	YES
I. Professional/employment data	NO
J. Education data	NO
K. Inferences	NO
L. Sensitive personal information (health data)	YES

12. Do We Make Updates to This Notice?

Yes. We may update this notice to remain compliant and operationally accurate.

13. How Can You Contact Us About This Notice?

Email: data@mellowvoicejournal.com
Privacy: privacy@mellowvoicejournal.com

14. How Can You Review, Update, or Delete the Data We Collect From You?

Submit requests here: mellowvoicejournal.com/data-request